In light of the recent CDC announcement regarding the concern for Coronavirus transmission within the United States, our office will be taking certain safety steps recommended by the CDC to reduce this public health threat.
At The Neurology Center, we always strive to place the health and safety of our patients and staff above all else. That is why we are taking extra precautions at all of our offices while currently remaining open for regular business hours during this unprecedented situation. We understand that there are at-risk populations that visit us on a daily basis and as such, we have amplified our sanitation protocols, implemented patient and staff screening measures, and established traffic flow restrictions in our attempts to limit the spread as much as possible.
We respectfully ask for your cooperation in the following areas:
If you are experiencing fever, coughing, running nose, aching, fatigue, sweating, sore throat or any symptoms resembling a cold or flu, we cannot grant you access to our offices. Of course, we'll waive any cancellation/no-show fees during these situations. Please expect our staff to ask certain screening questions during the appointment making/confirmation process.
If you have come in direct contact with anyone experiencing the above symptoms OR if you have traveled outside of the country in the last 30 days, we ask that you wait at least 2 weeks from your last contact before coming into the office. We'll waive cancellation fees in these circumstances.
Limit on Attending Guests: We ask that you NOT bring an accompanying adult unless physical or interpretative assistance is required. We ask that you refrain from bringing any children into our offices.
Use phone or secure messaging when possible: For requests for appointments, questions regarding statements/insurances, and any other matter that does not require in-person service from your neurologist, we ask that you use secure messaging or phone to contact us rather than coming into the offices.
Please be patient with us. These are extreme circumstances and with the closure of schools, our staffing resources are very strained. We appreciate your patience and understanding as we may not be as efficient as usual and there could be increased wait times in the office and hold times on phone lines.
If you are part of an at-risk population, please consult your primary care physician on whether it is advisable that you visit high-traffic spaces such as our office. We are working as hard as we can to provide a safe environment, but certain individuals may need to exercise even greater caution.
We greatly appreciate your trust in The Neurology Center and we will continue to do all that we can to serve patients in a safe environment.
As this unprecedented situation is ever changing, we are continuously monitoring, reviewing and improving our response as the situation evolves. We're in this together!
The Neurology Center